Privacy policy

Last updated 13 November 2026.

Who we are

Upshift Autos is an automotive workshop at Khasra No. 564/2, G/F, near Bakshi Farm Road, Anand Gram, Ghitorni, New Delhi 110030. This policy covers this website, the workshop, and the messages we exchange with you by WhatsApp, phone, email and Instagram.

What we record

When you enquire or book your car in, we record your name and phone number, your email address if you give it, and your car's make, model, registration number and, where a job needs it, its chassis number.

While your car is with us we record the work agreed and done, quotes, invoices and payments, and photos and videos of the car: how it arrived, the work in progress and the finished result.

We keep the messages you send us and the ones we send you, so the next person who picks up your job knows what was said.

Why we record it

To quote for, carry out and stand behind the work; to send you updates, your tracking link, your invoice and receipts; to remind you when a service or warranty check is due; and to keep the tax and accounting records the law requires of a business.

We do not sell your details, and we do not send them to advertisers.

WhatsApp messages

We message customers from +91 90904 54454 using the WhatsApp Business Platform, which is run by Meta. Messages about your job, such as a status update or a tracking link, are sent because you asked us to work on your car. If you would rather not hear from us on WhatsApp, reply STOP or tell us, and we will stop, apart from anything we must tell you about a car that is still with us.

Your tracking link

Each job has a private link that shows its progress and photos. Anyone who has the link can open it, so share it only with people you want to see your car.

Who else sees it

Our own team, and the companies whose services we run the workshop on: the hosting and database providers behind our workshop system, Meta for WhatsApp, and our payment and accounting providers. If part of a job is done by a specialist partner, or an insurer is paying for a repair, we share what that job needs and nothing more. We will also disclose information where the law requires it.

How long we keep it

Job records, photos and messages are kept for as long as they are useful for your car's history and any warranty on the work. Invoices and payment records are kept for the period tax law requires, which can be longer than the rest.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. We will delete what we are not legally required to keep. Write to contact@upshiftautosindia.com or call +91 96500 79072, and we will reply within 30 days.

This website

We do not run advertising or analytics trackers on this website. If you contact us from it, the message opens in WhatsApp, your phone or your email, and is handled as described above.

Changes

If this policy changes, the new version will be published on this page with a new date at the top.